Shipping & Returns
If you're in Stockholm, you can opt for Click & Collect at our store.
Need it fast? For urgent orders, email hello@carolinehjerpe.se.
Shipping rates (as of 04/2025):
-
Sweden: Free for orders over 5000 SEK; 89 SEK for orders under 5000 SEK
-
Rest of the world: Free for orders over 7000 SEK; 179 SEK for orders under 7000 SEK
-
Click & Collect in store: Free
Shopping outside the EU?
Tax costs are automatically deducted in your cart. The delivery company will handle customs duties, VAT, and other taxes, sending you an invoice once your package ships. Be sure to check your country’s import rules to avoid surprises.
Can I get a refund?
You can request a refund within 14 days of receiving your order. Gift cards, shipping, and engraving costs are non-refundable.
My item is damaged—what should I do?
Since each piece is handmade, slight imperfections may occur, adding to the uniqueness of your jewelry. If you find a production defect, contact us within 24 hours of receiving your order, and we’ll assist you.