Shipping & Returns (Quick Look)

Each item is handmade to order. Our average production time is 3-6 weeks, including the time to ship to you. 

We will ship your order when it is ready, using a tracked postal service. You will receive a dispatch notification from us to let you know it’s on its way to you.

You may also order online and collect your order from our stores.  

Need it fast? Super urgent gift? Please email us hello@carolinehjerpe.se

Shipping rates (at 05/2021)

Sweden for orders over 1 500kr  = FREE
Rest of the world for orders over 2000kr = FREE

Orders under 1500/2000kr = 59kr Sweden / Worldwide = 89kr

Click & Collect in store = FREE 

Shopping from outside of EU? 

The following information is for our customers living in countries that are not part of the European Union.

The tax costs of 25% will automatically be deducted from the total price in your shopping cart, then it is up to the transport company that is delivering your jewelry to work out how much you have to pay in customs duty, VAT and any other taxes. They will send you an invoice once the package is sent.

Always check your country's government website regarding rules and fees regarding importing goods so that you don’t get surprised by any customs fees. 

My ring does not fit me, how can I get it resized? If your ring does not fit, you can return it to us and we will resize it for you free of charge. You will need to pay online for the cost of shipping, when we send it back to you. Please note in some cases we might charge a small fee for resizing your ring. 

Can I refund my payment? You can receive a refund of your payment up to 14 days after you received the order.

My item is damaged? Each item is handcrafted and therefore unique. There may be slight imperfections that make up the personality of each piece. However, in the unlikely event your item has a production defect, we are here and ready to help you. You must notify us within 24 hours of receiving your order, if you feel that something is wrong with your item. 

Visit our full refund and returns policy.