Frequently asked questions

Most of our jewellery is made once you order, in the size and metal you choose, so allow a little time before it ships. Pieces marked one of a kind already exist in the atelier and leave faster.

We ship worldwide from Stockholm. Shipping is calculated at checkout.

Yes, within the return window. Made to order and bespoke pieces are made for you specifically, so they are handled case by case. Get in touch and we will sort it out.

Order our ring sizer kit and measure at home before you decide. It is free with an order, and you can also get one by signing up to the newsletter. If you are in Stockholm, come by and we will measure you properly.

At the end of the day, at room temperature. Fingers are smaller in the morning and in the cold.

Go up rather than down, especially for a wider band. A wide ring sits tighter than a thin one in the same size.

In most cases yes. Get in touch and we will tell you what is possible for your specific piece.

Measure your wrist with a tape measure and add a little room so it moves. See our bracelet sizing page for the full guide.

18k recycled gold, in red or white, and recycled sterling silver. All of it is 100% recycled. We set natural and antique stones only, never lab grown.

No. We work with natural and antique stones only, some of them 80 to 300 years old. We do not sell lab grown diamonds.

Take it off before the gym, the sea and the shower. Wipe it with a soft cloth. Bring it in once in a while and we will clean it properly.

Often, yes. Tell us what you are after and we will source the stone and build around it. That is where a lot of our work starts.

In many cases yes, including stones from a piece you have inherited. Book an appointment and bring it with you.

It depends entirely on the stone and the setting. We give you a price before anything is made, and we will say so if your idea and your budget do not meet.

Longer than an order from the shop. Sourcing the right stone is usually what sets the pace. Come to us early if the piece is for a date.

No. Booking is free and there is nothing to pay on the day unless you decide to order something.

Yes, Wednesday to Friday 10 to 17 and Saturday 11.30 to 16. Mondays and Tuesdays we are open by appointment only, and a booking means we have prepared for you.

Please do. Most engagement ring appointments are two people, and we would rather you both saw the stone.

Write to us and we will do it over email instead, with photos and video of the stones we have in.

Sell back a piece you no longer wear and put the credit towards a new one, or buy pre-loved at a lower price. Gold lasts longer than taste does.

The gift card is sent as a code to your email address straight after purchase. Nothing is posted, so it can be given the same day.

On the whole range in the online store. The code is entered at checkout.

No. Any remaining balance stays on the code and can be used on a later purchase.

The gift card cannot be exchanged for cash and is not refunded.